The Powerful Role That Customer Service Plays in Club Member Retention

It was a typical Tuesday in the Customer Service Department at ASF Payment Solutions. Cody Wempen took his usual post surrounded by the flash of incoming calls and the hum of conversations.

22 Aug
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Solar Eclipse Safety Tips for Gym Members and Outdoor Trainers

On August 21, 2017 a total solar eclipse will occur with visibility across the United States. A solar eclipse occurs when the moon moves between the Earth and Sun and casts a shadow that makes the sky appear darker.

16 Aug
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Should Your Gym Offer a Money-Back Guarantee

Nothing strikes fear in the heart of a gym owner more than the thought of offering money-back guarantees.

14 Aug
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SCHEDULING FOR DOLLARS 

Being efficient with your time and your member’s time should be synonymous. By creating better scheduling efficiency, you’re meeting member expectations when it comes to helping organize their busy lives. Let’s look at several ideas on how that can affect your bottom line when it comes to member scheduling.

10 May
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4 WAYS TO REWARD YOUR MEMBERS FOR GYM ATTENDANCE


FACT: If there’s no one coming to your gym, it isn’t making as much money as it possibly could. Some gym managers and owners get complacent when their numbers are up and don’t pay attention to the warning signs of infrequent visits. Even if you have strong member numbers, a lack of bodies working out in your gym means you’re missing merchandise sales, class sign-ups, training purchases, and a host of other moneymakers.

Members associate attending your gym with making payments, so if they slow down or stop coming in, most likely they’ll want to stop paying their dues. The goal should be to keep your members coming in on a frequent basis. So, how can you beef up regular member attendance? Let’s look at 4 ways to reward your members for attendance while increasing your revenue per member.

18 Apr
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3 REASONS A MEMBER PORTAL WILL HELP YOUR GYM SUCCEED


Health clubs are a competitive business. Gym owners and managers are always looking for ways to make their gym a cut above the competition, but any good club owner and staff knows a successful gym starts with taking care of its members. There are so many ways to engage members with promotions, new classes, new equipment and so on. However, you can instill some user-friendly changes that make the entire gym experience better for your members.

This is the case when member portals are used as part of a gym management system. Member portals are vital to a gym’s success, but many club owners are unaware of the value they bring to the club. In considering a member portal, let’s look at three unique ways in which portals can be a benefit your members and your gym.

04 Apr
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8 TIPS FOR A SUCCESSFUL IHRSA 2017

The 2017 IHRSA trade show is here (March 8th to 11th, Los Angeles, CA) and promises to be big and powerful. If you’re a fitness industry professional, own or manage a gym, or are otherwise in the fitness industry, you shouldn’t miss this expo. If this is your first time going to IHRSA, you may have some questions on getting the most out of the conference. Let’s review some basic tips on getting the most out of the show and taking care of business.

06 Mar
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INCREASE YOUR GYM MEMBERSHIP BY SIGNING UP MEMBERS ANYWHERE, ANYTIME

Can you imagine a time when you kept track of gym membership with pen and paper? How about when you upgraded to an Excel spreadsheet or Word document? If you wanted to make an update, you were chained to a notebook or a computer. Hopefully, your gym still isn’t living in the Stone Age. If it is, you need to read on because in today’s world you can enroll members anywhere, anytime, and ASF’s My Enrollment gym software will help make it easy and more efficient no matter where you’re signing up new members.

There are more gyms and competition for memberships than ever before. You’re competing with every major brand and franchise, not to mention home fitness products. It’s essential to find new ways in reaching out into your community to capture the attention of potential members and enroll them at a moment’s notice.

28 Feb
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JOINING A GYM IS ABOUT MORE THAN JUST GOING TO THE GYM

Why do people go to the gym? Club members may go hoping to lose a few pounds or get in better shape, but being with like-minded, goal oriented people helps to propel those members towards a bigger and healthier picture of themselves. With increased attendance, these infrequent members meet more people, make friends, learn to develop better workout habits and most importantly, educate themselves to drop bad habits. They not only learn more about improving their workouts, but also educate themselves about nutrition and how the appropriate activity and diet can improve their lives.

The gym is also a state of mind, a refuge, and a social club. The gym is what you and your members make it. Let’s delve into the philosophy of going to the gym as motivation and encouragement to keep your members wanting more, and to attract new members through the culture and brand you want to convey.

22 Feb
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3 WAYS TO RETAIN GYM MEMBERS AFTER THE NEW YEAR’S RUSH

It’s no surprise when a flurry of new members comes through the doors after the new year. Whether it’s a resolution to lose weight, or a challenge to start the new year healthier, it’s hard for new members to build the habits they need to keep coming to the gym. That new year’s rush is an opportunity for every gym to convert members who may not have the determination to keep going after the first few months and for you to create a healthy lifestyle for them. Let’s look at three ways to retain gym members after that rush.

09 Jan
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