TECHNOLOGY IS BRINGING OWNERS AND MEMBERS CLOSER

Technology can arguably retract us from authentic relationships as our eyes stayed glued to our smart phones, however when it comes to fitness, it’s the saving grace for both owners and members and the key to building stronger bonds between them. Member goals can vary anywhere from weight loss, to muscle toning, to improving their diets. The goal of owners is to increase their revenue, which makes technology the bridge between the owner and the member.

SOFTWARE THAT CONNECTS MEMBERS & OWNERS

Giving members the ability to quickly sign up and check in for events increases efficiency on both ends­. With gym management software, members have more time to enjoy their workouts and focus on their wellness goals, while owners have one less job to worry about and their time can be spent helping their members instead.

In addition, advancements in gym management software are allowing members to make extra purchases directly on their phones, like personal training sessions, supplements and club merchandise, instantly increasing revenue for owners and adding value toward member goals. Enhancements in club management software include reporting, for owners to more effectively track member behavior. Accurate reporting is vital in understanding a club’s demographic, saving important member information like birthdays, learning how a club can improve and most importantly, exceeding members needs and expectations.

SOCIAL MEDIA TO INTERACT WITH MEMBERS & BUILD COMMUNITY

Social media has changed communication, especially in the fitness industry. Although there’s speculation and controversy surrounding social media, it serves as a positive outlet to effectively market to members and allows them to share transformations, frustrations, success stories and common struggles.

Popular platforms like Facebook and Instagram give owners simple and meaningful opportunities to celebrate their member’s triumphs and also keep up with fitness trends like online personal training, quick fit tips and nutritional counseling. Owners can connect with their members along with hundreds of prospects through organic social media and paid advertising by offering value that will help them with their fitness journeys.

Factors could include discounts on memberships, point of sale items and personal training packages. Both parties benefit this way, establishing stronger business to consumer relationships. Ultimately, social media helps owners better understand their members, even beyond the gym. Majority of members are on social media hashtagging their gym selfies and snapping photos of their healthy food. By interacting with them through this outlet, owners can more effectively market to members and offer fitness-related things that match their interests and needs, establishing loyal customers and increasing profit. Learn more how social media benefits health clubs here.

DIGITAL RESOURCES THAT OFFER MORE VALUE

Members need guidance and credible resources while working toward their goals, which is why it’s important for owners to keep a library of online blogs and articles that are geared toward fitness and wellness. The more value owners provide their members with, the more likely members are to achieve their goals, while owners maintain healthy retention and continuous cash flow.

TEXTING FOR INSTANT REACH

Texting is as personal as it gets in this day and age, since that’s how majority of members and prospects communicate on a daily basis. Sending out text alerts not only informs members with important information and updates, but it’s also an effective way for owners to maintain relationships with their members, even if the text messages are automatic. Owners can text various things like when payment information is updated, when full classes have more openings, when a class is cancelled or a member reschedules a session, when the club itself is closed, along with birthday texts for a personal touch.

BOTTOM LINE

What do all of these components have in common? Efficiency. More efficiency equals more member engagement, resulting in stronger bonds between owners and their members and higher chances of landing prospects. It’s difficult for members to focus on their fitness goals and owners to focus on generating revenue when neither have the necessary tools to take care of them. In a nutshell, owners can choose to hide behind their computer screens, shedding negative light on technology, or they can choose to walk across the bridge with everything them and their members need to succeed.

DIGITAL WELLNESS: IS IT WELL FOR US?

We live in a world surrounded by screens while we spend our mornings hashtagging our breakfasts on social media and taking selfies of our gains at the gym. We’re adapting to behaviors that have become social norms, where receiving more “likes” on platforms like Facebook and Instagram are now personal achievements that we feel instant gratification from.

Some might argue that our online lives could be destructive to real life, introducing possible negative effects on body image and self-esteem, however, digital wellness is opening doors for both owners and members, bringing people together with common goals through a simple hashtag, offering members more fitness knowledge and generating opportunities for more club revenue.

HEALTHY FOR MEMBERS, HEALTHY FOR BUSINESS

Fitness is just as mental as it is physical and taking advantage of digital wellness is a quick and effective way to keep members motivated and maintain healthy retention. While members stay busy running on treadmills and posting their yoga photos to Instagram, owners can keep a library of digital blogs and articles that focus on different workouts, healthy recipes and wellness tips for members to reference. Owners can offer yoga classes and other events that are geared toward stress relief and wellness, providing members with more value and generating more revenue at the same time.

MORE THAN JUST APPEARANCE

We have the preconceived notion to exercise strictly for weight loss, so we look thinner, but then we forget about the positive impact fitness has on overall health and wellness. Even though weight loss is a common goal among millions of people and physical appearance is directly linked to confidence, it’s important for owners to assure their members that it’s not the only reason to purchase a gym membership. Wellness is about much more than what we see on the outside.

Specific body types and looks are constantly being broadcasted online, on television and social media, convincing both men and women that they have to look a certain way to achieve happiness. Technology isn’t the culprit here–we are. Health club owners and fitness professionals are direct influencers of this epidemic, which is why it’s imperative for them to use technology as a tool to spread positivity by encompassing every aspect of fitness and wellness, not just appearance.

Anything posted online has potential to spread like wildfire. It’s up to the professionals in the industry to make sure what’s being showcased isn’t toxic to their consumers.

OPPORTUNITIES FOR OWNERS

Luckily, social media has given owners opportunities to boost member confidence and increase revenue in the process. Through simple posts and accurate hashtagging, owners are able to share progress and transformation photos on their social media platforms, celebrating member accomplishments and more importantly, praising their none-scale victories.

Club owners can instantly motivate their members through positive sayings, quotes of encouragement and get members excited about exercise and how healthy it makes them feel. Personal trainers and class instructors can go beyond teaching by empathizing with members, offering compassion and listening to them during moments of frustration or discouragement.

They can give encouraging advice in person and online, comment on their social media posts and share them to applaud their triumphs. Building and maintaining these business-to-consumer relationships on and offline will only continue to help gyms and health clubs flourish.  

BOTTOM LINE

In this digital age, how members feel and perceive themselves is a direct result of what they consume online. Keeping up with digital and wellness trends as an owner can only help members in the long run. To answer the question, “is digital wellness well for us?” Yes. It’s an open door to fade out negativity surrounding “ideal” body images and shift focus to all areas of fitness and what being healthy truly means, putting more revenue in an owner’s pocket.