Whether you are dealing with payment issues, have a software question, or just want to say hello, you’ll find our experienced support team is available around the clock to help you and your members. We’ll go the extra mile to ensure that you and your members have the best experiences possible.
Let your gym members access their account anytime from anywhere and ensure they get the help they need. We’ve built a customer support team to provide your members with the assistance they need. Consider us an extension of your team. With the best member support in the industry, our support team can also help you get honest and timely member feedback about your club.
Get help when and how you need it from experienced, U.S.-based customer support experts. ASF offers industry-leading support services via email and phone. With responsive support from a customer service team that understands your business, here’s what you can do:
“I just want to take a moment to thank the many employees that I have called and have assisted me–trust me, they have been lifesavers. The patience Desirae and everyone has shown me as been a Godsend. Your staff has always been professional and friendly. Thank you again for making running my business so much easier.”
– Jesse B. | Land O’ Lakes Family Fitness Center
“Thanks again — so much — for being so helpful. ASF staff have always been incredibly helpful and accommodating to us, and our knowledge of the system is a direct result of excellent training on your part. I’ve enjoyed learning this new system, and I know it’ll be a welcome upgrade for my club.”
– Kati Hunnicutt | Prestige Fitness (Chalmette, Louisiana)