Support Services

Exceptional Support for Fitness Businesses

Whether you are dealing with payment issues, have a software question, or just want to say hello, you’ll find our experienced support team is available around the clock to help you and your members. We’ll go the extra mile to ensure that you and your members have the best experiences possible.  

Superior Support
for Club Members

Let your gym members access their account anytime from anywhere and ensure they get the help they need. We’ve built a customer support team to provide your members with the assistance they need. Consider us an extension of your team. With the best member support in the industry, our support team can also help you get honest and timely member feedback about your club.  

woman looking at mobile device in fitness club
customer service representative

Best-in-Class Support
for Gym Owners

Get help when and how you need it from experienced, U.S.-based customer support experts. ASF offers industry-leading support services via email and phone. With responsive support from a customer service team that understands your business, here’s what you can do:  

  • Boost member engagement and loyalty to your club. 
  • Resolve member payment issues quickly and painlessly. 
  • Increase member satisfaction in order to grow referrals

“I just want to take a moment to thank the many employees that I have called and have assisted me–trust me, they have been lifesavers. The patience Desirae and everyone has shown me as been a Godsend. Your staff has always been professional and friendly. Thank you again for making running my business so much easier.”

–  Jesse B.  |   Land O’ Lakes Family Fitness Center

Personalized Support from Real Humans

Tired of talking to robots or navigating automated phone support! Real, U.S.-based humans will quickly resolve any issues you or your members may have. We’re experts in member experience and retention, and we deliver exceptional service every time.

Thorough Training from Implementation Pros

Get your club up and running fast. Whether you’re a new customer or want to upgrade, our implementation team offers in-depth onboarding and training to fit your needs. Our data conversion specialists will help import member and business info with ease.

On-Call Support from Tech Experts

Get peace of mind with a support team that gets it. Our on-call experts understand your fitness business and deliver consistent, industry-leading hardware and software support as well as help with third-party integrations.

Get Your Questions Answered Now

ASF Client Support

Available Monday through Friday from 8 a.m. to 6 p.m. MST 

800.527.6898 
[email protected] 

ASF Member Support

Available Monday through Friday from 8 a.m. to 6 p.m. MST 

800.525.8967
[email protected] 

LET ASF DO THE HEAVY LIFTING FOR YOUR CLUB

“Thanks again — so much — for being so helpful. ASF staff have always been incredibly helpful and accommodating to us, and our knowledge of the system is a direct result of excellent training on your part. I’ve enjoyed learning this new system, and I know it’ll be a welcome upgrade for my club.” 

–  Kati Hunnicutt  |  Prestige Fitness (Chalmette, Louisiana)