Returns and voids

Voiding a transaction #

A void completely cancels a transaction as if it never occurred. Voids are only available until 11:59 PM on the same business day the transaction was processed. After that deadline, contact ASF Client Support at 1 (800) 527-6898. Voiding ASF dues transactions always requires a support call, regardless of timing.

1. Navigate to Facility Transaction History or Member Transaction History from the MyPOS main screen.
2. Locate the transaction and expand it by clicking the Order ID.
3. Select Void in the upper-right corner of the transaction detail.
4. Confirm the void action when prompted.

Returning items #

Returns process a refund for eligible items. Member dues and personal training sessions cannot be returned through MyPOS.

1. Open Facility Transaction History or Member Transaction History.
2. Find and expand the original transaction.
3. Select Return.
4. Check the items you want to return (items that cannot be returned are grayed out).
5. Click Begin Return Process. The system pre-populates the member, salesperson, and original discounts.
6. Select the appropriate cash drawer.
7. Click Pay.
8. On the payment screen, use the original payment method for the refund.
9. Click Process Refund, then Finalize Order.

The return appears in transaction history with the original Order ID as a reference.

Where to go next #

• To view all transactions for a location, see Reports.
• For a full transaction walkthrough, see Run a MyPOS transaction.

Need help? #

Contact ASF Client Support at 1 (800) 527-6898 for void requests after the same-day deadline, or reach your account manager at clientsupport@asfpaymentsolutions.com.