What Member Management includes #
Member Management is the primary operational area in My Club Business for day-to-day gym and fitness club administration. It brings together the tools you use to manage member accounts, run your front desk, process sign-ups, and track program participation. The section is organized into eight sub-sections:
- Accounts: View and manage individual member accounts, including billing details, contract history, alerts, and account status.
- Offers and Enrollment: Build membership offers, configure pricing and add-ons, and enroll new members in-club or through Online Join.
- Point of Sale: Process retail and service transactions at the front desk, manage inventory, and track POS payments.
- Settings: Configure club-level preferences that control billing behavior, enrollment options, and system defaults across Member Management.
- Check-in: Check members, prospects, and employees in using manual lookup, barcode scanning, or the desktop application.
- Scheduler: Create and manage class and event schedules, track attendance, and handle member bookings.
- FAQs: Answers to common questions about billing, compliance, and feature behavior, including auto-convert, PCI fees, and tax configuration.
- Belt Tracker: Track rank progression, testing criteria, and promotion eligibility for martial arts and similar belt-based programs.
Who uses Member Management #
Member Management is used primarily by gym and fitness club operators: owners, managers, and front-desk staff who administer member accounts and run daily club operations. Some areas, such as Online Join and My ASF Account, are also accessed by members directly.
Access to specific sub-sections depends on the features enabled for your club and your user role permissions. Contact your ASF account manager if you need access to a section that is not currently visible.
How to navigate the section #
Each sub-section has its own help index with articles grouped by task. Use the links below to go directly to the area you need:
- Accounts: Member profile management, billing updates, and account status changes.
- Offers and Enrollment: Offer configuration, enrollment workflows, and contract generation.
- Point of Sale: Retail transactions, inventory, and POS configuration.
- Settings: Club-level billing and enrollment preferences.
- Check-in: Check-in methods, member information panel, and employee time clock.
- Scheduler: Class scheduling, event management, and attendance tracking.
- FAQs: Billing questions, compliance fees, and feature behavior answers.
- Belt Tracker: Rank programs, testing criteria, checklists, and the dashboard.
Where to go for specific tasks #
Use the guide below to find the right sub-section for common tasks:
- Update a member's payment method or billing address: Go to Accounts.
- Enroll a new member or build a membership offer: Go to Offers and Enrollment.
- Sell a retail item or process a front-desk payment: Go to Point of Sale.
- Change a club-wide billing preference: Go to Settings.
- Check a member in at the door: Go to Check-in.
- Schedule a class or manage event rosters: Go to Scheduler.
- Understand auto-convert, PCI fees, or tax rules: Go to FAQs.
- Track student rank progress or set up belt testing: Go to Belt Tracker.
Need help? #
Contact your ASF account manager at clientsupport@asfpaymentsolutions.com or (301) 304-8841.