What auto-convert does #
Auto-convert is a feature that automatically changes a member account from Credit Card or ACH Billing to Statement Billing when specific payment failure conditions occur. This prevents the account from continuing to cycle through failed payment attempts once the system has determined retries will not succeed.
ASF Billing conditions #
For accounts on ASF Billing, two scenarios trigger automatic conversion:
- A hard decline rejection on a membership dues payment (non-retryable).
- The maximum number of payment attempts is reached (up to 4 attempts, depending on payment method).
When either condition is met, the account converts to Statement Billing automatically.
Invoice Based Billing conditions #
For accounts on Invoice Based Billing, one scenario triggers automatic conversion:
- A hard decline rejection on a membership dues payment (non-retryable).
When Invoice Based Billing accounts reach the maximum number of payment attempts (up to 10), the account does not convert. Instead, the individual payment (invoice) is no longer attempted, and payment attempts resume with the next payment due.
For full configuration details, see Auto-convert on decline in the Billing section.
Need help? #
Contact your ASF account manager at clientsupport@asfpaymentsolutions.com or (301) 304-8841.