What auto-convert on decline does #
For clubs on invoice-based billing, an option is available for accounts to be automatically converted from Credit Card or ACH billing to Statement billing when a membership dues payment is rejected with a hard decline (a rejection that prohibits retry attempts).
Why it matters #
Hard declines are the most common reason that a previously-paying account stops paying. Without auto-convert, a hard-declined account stays on Credit Card or ACH billing and continues to fail. With auto-convert, the account moves to Statement billing automatically, where dues continue to accrue and your team can pursue manual collection through the member's preferred payment method.
This preserves the contractual dues obligation, keeps the account visible in collections workflows, and prevents the account from silently churning because of an expired or replaced card.
How to enable it #
This option must be enabled on your client account before it takes effect. Contact your ASF account manager to request that it be turned on for your club.
Related behavior: account statuses #
Auto-convert on decline appears in the Account statuses reference as the trigger for the "CC / EFT to Statement" transition, paired with "Auto Convert = Statement (with or without fees)." If you also want hard declines to send the account to Canceled instead of Statement, that path is planned but is not yet live for invoice-based billing.