What Online Check-In does #
Online Check-In is used to check members and prospects into the facility, alert staff to account issues, and schedule members into upcoming events. It is also used as an employee time clock.
Check-in methods #
Members can be checked in using any of the following methods:
- Manual check-in by staff, using the in-app account look up.
- Automatic check-in using a 2D scanner that reads the barcode on a Teslin membership card.
- Automatic check-in using a 2D scanner that reads the barcode in the My Member Account mobile app.
- Search by ASF member account number.
For 2D scanner functionality, the facility requires a Honeywell 7580g. Your ASF account manager coordinates the technical setup. Scanners should be positioned at the facility entrance for convenient member access.
Manual check-in #
To manually check members in, use the Account Look Up section to search using one or a combination of the following:
- Account Number: searches against the member account number, with or without the cardholder sequence number, and against the alternate ID (typically used for the member's associated barcode number).
- Phone Number: searches against the member's home, mobile, and work numbers.
- First Name
- Last Name
Additional filters narrow the search:
- Members
- Prospects
- Employees
- Active Only
- Non Expired
To filter to a single type, uncheck the boxes below the search criteria for the types you do not want included.
With the member's 7-digit ASF account number plus 2-digit sequence number, the member checks in immediately. The member name appears in the upper right, with confirmation in the lower right.
Without the account number, search by first and last name, select the correct account, and the member checks in.
Member information panel #
The middle panel displays key member information once a member is checked in:
- Member Photo
- Member Name
- Alerts: a single alert per check-in. See Check-in to events for the full list of alert options.
- Member Details: membership type (offer code and card code) and membership expiration date.
- Account Alerts: custom account messages. Edit using the pencil icon.
- Recurring Add Ons: all active recurring add-ons on the account, associated to any member.
- Add Ons Due: all add-on payments owed, past due or upcoming.
The member's card code, expiration date, and any issues can also be viewed in the search area or by clicking the I icon next to a name under Recent Check-Ins.
Note: The member who most recently checked in auto-populates this information. For other members, click the I icon.
Recent check-ins #
The right side panel displays members who have recently checked in that day. Click the member name link to open the member profile in the middle panel. Click the information icon to display that member's information. Check-ins with problems or alerts are highlighted for quick visual reference. Use the Attendance Report link for one-click reporting of all check-ins for the day.
Upcoming schedule #
The left side panel displays all upcoming events for the current day. Hovering reveals the members scheduled for each event. Selecting an event allows you to schedule additional members and check in members already scheduled. Clicking the Category, Event Type, or Series name opens that section in My Scheduler.
New members can be scheduled into an event by:
- Using the Quick Member Search.
- Dragging the member's tile from Recent Check-Ins onto the event.
Member Schedule, Notes, Inventory, and PIN #
For Scheduler-specific functions, select Scheduler to access:
- Member Schedule: future or past scheduled events.
- Member Notes: notes created for the member.
- Member Inventory Items: session items (buckets) the member owns.
- Member Pin: reset the member PIN if needed (only for clients using PINs).
Check-in view inside My Scheduler #
Access the My Scheduler check-in view from Online Check-In by selecting the icon at the top. This is for clients who primarily use the check-in view for managing member event check-ins. See Check-in view for details.
Employee time clock #
Online Check-In can also clock employees in and out. Employees clock in using the same check-in method as members. Once clocked in, the employee's name displays in the Employees On The Clock section. To clock out, the employee selects their name in that section. See Employee time clock for setup and management.
Desktop application #
Online Check-In can run inside an independent desktop application installed on your computer. This is useful when you want Online Check-In running separately while using My Club Business for other tasks elsewhere.
The desktop application is available by contacting your ASF account manager. Once downloaded and installed, an application icon labeled My Club Business appears on your desktop. Double-click to launch and log in with your regular My Club Business credentials. The application emulates the web version of My Club Business and operates identically.
After logging in, select the application from the My Apps page to run Online Check-In in the background. Minimize the window and continue using My Club Business in a web browser for other work.
Note: If you use a card reader, ASF technical support configures it to work with the desktop application.
The desktop application includes these controls:
- Back: functions like a browser back button to return to the previous screen.
- Reload: refreshes the application. Helpful when screens are not updating properly.
- Settings: adjusts card reader ports. Do not change. This may cause issues with check-in recording.
Need help? #
Contact your ASF account manager at clientsupport@asfpaymentsolutions.com or (301) 304-8841.