Skip to main content
Real humans answer · (301) 304-8841 Book a 30-min demo →

Member Management / Accounts

Managing members

Last modified: ~2 min read

What Member Management does #

Member Management is where you handle member account modifications. Changes are made in real time: the member can verify a change instantly by refreshing their account.

How to open a member account #

The recommended path uses the Quick Member Search:

  1. Click Search Members in the top right of the My Club Business home screen.
  2. Enter the member's details (ASF account number, first name, last name, or any combination) and click Search or press Enter.
  3. Click the member name to open the Member Profile, then select Account.
Top right corner of the My Club Business home screen with the Search Members button visible.
Search Members entry point in the My Club Business home screen header.
Quick Member Search dialog with input fields for account number, first name, and last name.
Quick Member Search dialog used to locate a member by account number or name.
Member Profile panel with the Account link highlighted in the action list.
Member Profile panel where you click Account to open the full account screen.

Note: For clubs sharing data with reciprocal locations, searches pull from all affiliated clubs.

You can also open accounts through the Member Management app on the My Apps page:

  1. Select Member Management from the My Apps page.
  2. Choose either the Membership (Buyer) or Cardholder tab.
  3. Enter search criteria: ASF Account Number, Alternate Account Number, contract information, or cardholder information.
  4. Click Find.
My Apps page tile for the Member Management app.
Member Management tile on the My Apps page.
Member Management search screen with Membership (Buyer) and Cardholder tabs and a set of search criteria fields.
Member Management search screen with Membership and Cardholder tabs.
Member Management search toolbar showing Find, Clear, and reset buttons after entering search criteria.
Find and Clear actions available during the Member Management search.

You can re-search with new information or click Clear to reset the form.

Layout of the account screen #

Quick links on the left sidebar let you jump between the major sections of the account:

  • Account Info
  • Billing
  • Transactions
  • Attendance
  • Contract Entry
  • Utilities
  • Notes

The header remains visible as you scroll and displays: ASF Account ID, Membership Status, Alternate Account #, and Card Code.

Persistent account header displaying ASF Account ID, Membership Status, Alternate Account number, and Card Code.
Persistent account header that stays visible as you scroll the account screen.

Where to go next #

Need help? #

Contact your ASF account manager at clientsupport@asfpaymentsolutions.com or (301) 304-8841.

More from Account Workflows

Accounts overview

Decision tree for renewals, replacements, freezes, cancellations, and collections inside Member Management.

Navigating member accounts

How to navigate a member account, notes, and transactions in Member Management.

Member profile

Working with the member profile screen and member-level data.