Overview #
Member Management supports French Canadian localization for clubs serving members in Quebec. Localization is available across the following channels:
- Online Join
- Online Renewal
- My ASF Account
- Emailed statements for payments due
- Emailed payment rejected notices
Note: ASF Mobile does not currently offer French Canadian localization.
Online Join and Online Renewal #
Localized versions of Online Join and Online Renewal use the standard links with "www" replaced by "fr-ca". Use the appropriate link based on what you want to direct members to:
- Lead Capture:
https://fr-ca.mymemberaccount.com/member-enrollment/lead - Prospect Offers:
https://fr-ca.mymemberaccount.com/member-enrollment/prospects/ - Member Offers:
https://fr-ca.mymemberaccount.com/member-enrollment/ - Specific Offer Group:
https://fr-ca.mymemberaccount.com/member-enrollment/group/ - Specific Offer:
https://fr-ca.mymemberaccount.com/member-enrollment/offer/ - Specific Salesperson:
https://fr-ca.mymemberaccount.com/member-enrollment/offer/?salesperson= - Member Renewal:
https://fr-ca.mymemberaccount.com/member-enrollment/member
Localization applies to all generated contracts. The club preference "Provide member email communication in Canadian French and English" enables a bilingual contract template for Member Enrollment.
My ASF Account #
To direct members to the French Canadian version of My ASF Account, use the provided localized link after selecting the Canada checkbox in the portal settings.
Email communications #
Payment due statements and rejected payment notices are sent in the language determined by the club preference setting:
- True: Email communications are sent in Canadian French.
- False: Email communications are sent in English.
Implementation best practices #
- Create separate offers for English and Canadian French content.
- Group offers by language for easier management.
- Include a language preference option on your club website.
- Maintain bilingual opt-in and welcome email messaging. Contact ASF Support to update email templates.
Need help? #
Contact your ASF account manager at clientsupport@asfpaymentsolutions.com or (301) 304-8841.