Will my members notice anything when we move to ASF?
No. Your members keep paying the same way they always have. Card on file stays on file. ACH stays on ACH. The only change they might notice is that the staff at their gym seem less stressed.
What happens if a member's payment fails?
ASF's billing engine automatically retries failed payments using smart logic: optimal timing, multiple attempts across the billing cycle. Members can also update their own card details through self-service, which resolves a large portion of failures before they become issues. The result is a 95% billing collection rate across our gym client base.
Does ASF Payment Solutions support recurring billing?
Yes. ASF manages recurring dues, packages, invoicing, and automated retries, so your staff can focus on members instead of chasing payments.
How are chargebacks handled?
If a chargeback occurs, we notify your club promptly and walk you through clear next steps to protect your revenue and resolve the dispute efficiently.
Where can we view billing and pay-period information?
All transaction activity and pay-period details live in your management dashboard. Full financial visibility for owners and operators, any time.
What kind of support does ASF offer?
Industry-specific support Monday to Friday, 9am to 6pm ET, with urgent and after-hours issues monitored. You reach someone who knows fitness billing, not a generic help desk.
What is PCI compliance and why does it matter?
PCI (Payment Card Industry) compliance is the security standard that protects credit card data during processing. ASF has been PCI-compliant since 2004, the year the standard was introduced. It means your members' card data is handled to the same standard banks use, every transaction, every time.
How do we contact ASF support?
Phone, online ticket, or through the Help Center, whichever works for your team. We make it easy to get help when and how you need it.
Is there a help center with guides and FAQs?
Yes. The ASF Help Center includes how-to articles, FAQs, and best practices covering billing, member accounts, and compliance. Searchable and always up to date.
Does ASF help with onboarding?
Yes. We assist with setup and onboarding to make sure billing is configured correctly and your staff feels confident from day one.
Can ASF help with merchant or processor questions?
Absolutely. We guide clubs through merchant setup, processor requirements, and compliance questions, start to finish.
How long does a data migration take?
Migration timelines depend on your current platform, data volume, and go-live date. We assign a dedicated migration specialist who handles the entire import: member profiles, billing history, agreements, and scheduled payments.
Why do gyms trust ASF Payment Solutions?
We specialize in fitness billing. We understand memberships, cancellations, freezes, and revenue protection in ways generic processors simply don't. And we've been doing it since 1973.