ASF’S COVID-19 Impact & Support Guide

This is a stressful time for you and your customers. We hope that we can be helpful to you as you navigate the uncertain path of the COVID-19 virus and how it might impact your business in the coming weeks.

As we know, COVID-19 is a rapidly evolving situation and ASF has prepared a comprehensive business continuity plan to help you run and protect your business.

        1) Our Customer Operations Member Services call center will remain available to you during our normal business hours. Member Services hours are Monday through Friday 8 a.m. to 6 p.m. MST 

        2) Out Customer Operations Client Support call center will remain available to you during our normal business hours.  Client Support hours are Monday through Friday 8 a.m. to 6 p.m. MST

        3) Our Customer Operations Tech Support call center will remain available to you during our normal business hours.  Tech Support hours are Monday through Friday 8 a.m. to 6 p.m. MST.  Additional after-hours support will remain available through our After-Hours portal.

        4) Payment processing & Remit schedules will continue as scheduled.  Any external banking factors will be communicated with you as soon as they are received.

        5) Our Training Department will continue with all scheduled training appointments.  With possible business suspensions, this is an opportune time to upgrade to your software to the newest applications at no additional charge. Contact our Training Department @ 1-800-527-6898 or email training@asfpaymentsolutions.com

Many clients have shared tips for protecting their business and we want to share some of those with you.

• Utilize social media and post several times a day, letting people know how you are taking steps to have your facility professionally cleaned.

• Publish a policy of how often your facility is cleaned and the increase since learning more about COVID-19.

• Gather testimonials from members that endorse the cleanliness of your facility.

• Post pictures of your staff, cleaning crew, and members, wiping down equipment.

• Post daily information regarding physical exercise and nutrition keeping the immune system intact.

We hope these items help you with the success of your business and are ready to assist with any adjustments during these changing times.

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About ASF

ASF is a leading technology company that provides software, payment processing and customer support to the fitness industry including gyms, health clubs and martial arts studios. Since 1973, we’ve given gym and fitness club owners the ability to generate more revenue through member engagement and stronger communities.

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